Chapter 31. Poor Communication
I've been round the block a few times and have made mistakes. I'd like to think I can pass on my experiences so we don't make the same mistakes twice. One way I do this is to sit amongst the staff. I don't have a separate office. We mix up the staff so that junior executives sit with senior people. This helps us retain the feeling of being a cohesive team. People who lock themselves away in an office have less of an understanding about what's happening in a business.—Stephen Morris, quoted by J. Oliver, in Daily Telegraph (United Kingdom)
The whole of this book is about poor communication. When an accident occurs in the process industries, outsiders might think that it happened because no one knew how to prevent ...
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