INTRODUCTION

Congratulations. The fact that you have opened this book suggests that you have either been recently promoted to a leadership position, or expect to at some point in the future. Or, perhaps you are thinking of setting up your own business and want to know what to expect when you employ a team of workers. Either way, well done. You have ambition, but you are also wise enough to know that leadership is something you have to learn about, and not necessarily something that you are born knowing what to do.

People are called on to lead in all walks and at all stages of life – in sport and games when we are children, at work, in politics, and at times of crisis and uncertainty. But at no point does someone sit us down and tell us what to ...

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