What Your Body Says (and how to master the message): Inspire, Influence, Build Trust, and Create Lasting Business Relationships

Cheat Sheets

1. How to Project Confidence

   • Move with intent. Weight evenly centered over hips whether moving or not.

   • Use more eye contact than you normally do. Limit blinking.

   • Be slow to smile.

   • Use side palm hand gestures to punctuate what you are saying.

   • When not speaking, hold arms either at your sides or parallel to the ground.

   • Use the connection voice for relationships and the credible voice for business.

   • Use clear articulation and pacing of the words—a calm cadence.

   • Use short pauses between segments of statements and a longer pause at end of each statement.

   • Maintain low natural breathing.

2. How to Look Intelligent

   • Maintain low natural breathing. Breathe only through your nose, no mouth breathing.

   • Pause longer and more frequently than you normally would.

   • Use more eye contact than you normally do. Limit blinking.

   • Be slow to smile.

   • When speaking, maintain a steady, still hand gesture that fits what you are saying.

   • Hold a gesture in place throughout a pause, except for negative news.

   • Keep your gesture, head, and lips still during the pause.

   • When you are not speaking, keep arms either at your sides or parallel to the ground.

   • Use the connection voice for relationships and the credible voice for business.

   • Use clear articulation and pacing of the words—a calm cadence.

   • Use a short pause between segments of statements and a longer pause at end of each statement.

   • When seated, keep your forearms comfortably on the table, hands resting together but not clasped.

3. How to Deliver Your Message

   • Choreograph your gestures to ...