The Joy of crises
Tichy and Bennis also state that decision making is in three domains: judgements about people, judgements about strategy, and judgements in times of crisis. We will deal with people below and have dealt with strategy above – so what about judgements in a crisis?
Crises are the moments for the recovering High-FF to step out of the shadows and step up to the plate – not least because the potential for humiliation has been removed. Failed is the current state, our worst-case scenario has arrived, allowing the High-FF to take humiliation-free risks – which takes us back to Gene Kranz and his “failure is not an option” moment.
Certainly, we must take responsibility for dealing with a crisis when it comes. Blame can wait for calmer ...
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