With the traits for confidence understood, a plan hatched for our achievements and the limits of shyness or timidity side-stepped, confidence can become little more than the need to maintain progress. This is a great result, yet hurdles remain – not least at work and especially with respect to those we work with.

So what can we do to support our workplace confidence? We can change our attitude, that’s what. We need to step through the looking-glass and observe the impact we have on those we work with – losing that typical but disabling trait of the under-confident: our obsession with the impact others have on us. This one change can make a fantastic difference to our effectiveness at work because it immediately ...

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