“Manage the process” was a line delivered to me by my then future, now former, boss. While a financial journalist, he invited me to give a speech on the competitive landscape of corporate banking at his bank’s annual offsite.

Motivated to deliver my first-ever speech involving my specialist knowledge to a group of actual practitioners I worked long and hard to get the presentation right and to deliver it perfectly. There was also the sniff of a job in the air.

On the day, I spent all morning in my hotel room practising in front of the mirror and then did everything I could to mentally prepare myself, including going for a swim just prior to the speech to help me appear relaxed and authoritative. Boy was I prepared, although ...

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