4
Product-Intensive Professional Services
Moving from Practice to Product
Chapter 3 described in detail the unique characteristics of professional service firms and the particular challenges they pose. If you are a leader in a PSF, these challenges come with the territory. In identifying these unique features, we focused on practice-based PSFs as the archetype, because they provide the base case—the purest form—of the classic professional service firm. In reality, however, many PSFs are moving away from pure practice-based services toward some combination of product and practice. Although this movement has been taking place for a while in certain types of firms—IT consulting, compensation and benefits consulting, and systems integration have ...
Get When Professionals Have to Lead: A New Model for High Performance now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
