Chapter 8Setting Boundaries

In delivering top-notch customer service, you may find that it tests your boundaries. You may go the extra mile for a client, but that same client can also wind up trying to take more than you want to give. This is why having boundaries in place is so critical. The right boundaries can prevent you from being treated poorly, and form a foundation to make sure you work efficiently and earn an optimal amount of money.

Certain boundaries may be unspoken rules; in fact, you probably do not want to bring up every possible stipulation you have when you are prospecting. Just because some of your boundaries may not be in writing doesn’t mean they are any less important. What are you willing to deal with—and what are the deal-breakers ...

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