CHAPTER 15

USING FACILITATION SKILLS TO INCREASE PERFORMANCE

‘The degree to which I can create relationships, which facilitate the growth of others as separate persons, is a measure of the growth I have achieved in myself.’

Carl Rogers, American psychologist and author

WHAT DO WE MEAN BY FACILITATION?

Let us say up front that we believe that all team members should have the necessary skills and experience to adopt the facilitator role.

To facilitate the team is to be a change agent and help the team to develop and improve performance. The facilitator will also help the individuals in the team to develop and improve their own performance, but as a team facilitator they will be focusing on how the individuals contribute to the team. The term first ...

Get When Teams Work now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.