When to Disappoint Your Customers

Video Description

Frances Frei, Harvard Business School professor, explains why trying to offer great customer service so often backfires.

Table of Contents

  1. When to Disappoint Your Customers 00:05:25

Product Information

  • Title: When to Disappoint Your Customers
  • Author(s): Frances Frei
  • Release date: July 2012
  • Publisher(s): Harvard Business Review
  • ISBN: 32562HBR4280AV