“At the end of the day, to be successful in this business, you need—in the morning—to say, ‘What will I do today?’ and at night to say, ‘What didn’t I do?’ Be honest with yourself.”

—Ann Swartz, chief operating officer

Once you define success, you alone are accountable for achieving it or for choosing not to achieve it. You decide how, when, and if you bring that definition to fruition. That sharp focus can be what drives you toward a mindset of 100 percent accountability.

Highly accountable people clearly understand that they are accountable for their choices, whether the outcomes are good or bad. They ...

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