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CHAPTER 14

I’M SORRY, BUT . . .

“The number one way to be accountable: not assuming you know everything. It’s OK to make mistakes. I didn’t get to where I am today by doing everything right.”

—Caitlin DeSoye, director of financial planning

College interns who work at Baystate Financial Services are required to submit to the CEO a weekly summary explaining what they accomplished and what they learned. These summaries are due on Fridays by 5 p.m.

One Friday, the summer’s most promising part-timer got so busy with work that she didn’t submit her summary on time. She sent it early Monday morning with a note that said, “I’m sorry this is late, but ...

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