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CHAPTER 21

BARRIERS TO TEAMWORK

“Understand which of the activities you do produce revenue and which activities are busywork. The biggest challenge in our business, because there’s so much to do, is understanding what the revenue activities are. Hone your skill set in those activities.”

—Ann Swartz, chief operating officer

Too often, an organization, its executives, and its culture create barriers to true teamwork. The usual culprit: their definition of “team.”

“Welcome to our team.” That requires some clarification.

Here are a few good questions to help you get clear on the concept:

  • What kind of team is your team?
  • Do I have to work as part of ...

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