chapter 3

How can you create Best people?

Don’t hire great leaders, make your own.

Harvard Business School’s Programme for Leadership Development

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.

Sam Walton

Marcus Buckingham asks the key question about managing talent: ‘What would happen if men and women spent more than 75 percent of each day on the job using their strongest skills and engaged on their favourite tasks, basically doing exactly what they wanted to do?’ It’s a question that runs a shiver down the spines of many managers. A recent cover of Fortune that pictured two young 20-something people with the heading ‘Manage US? ...

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