chapter 4

How can you keep the Best?

Far and away the best prize that life offers is the chance to work hard at work worth doing.

Theodore Roosevelt

So much of what we call management consists in making it difficult for people to work.

Peter Drucker

Make retention every manager’s business

Retaining talented people is much cheaper than recruiting them, but companies continue to accept high turnover rates. And when they recruit new people, they spend very little time integrating them into the organization and training them. According to Deloitte’s calculations, American companies spend almost 50 times more to recruit managers at the $100,000 level than they do on training them each year. The simple arithmetic of employee turnover shows a ...

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