CHAPTER THIRTEEN

the cure forfake harmony

100 coaching questions for team leaders

When you learn, teach.

—Maya Angelou

GALLUP HAS reported that 71 percent of American workers are either “not engaged” or “actively disengaged” in their work. Say wha? Imagine if less than a third of your team were top performers while the other two-thirds or so just phoned it in. How would you ever get anything done? Fortunately, there is a cure—and it’s pretty simple. You have to care (genuinely) about your people. The remedy to disengagement is its opposite—engagement. In other words, get to know them beyond the phony surface level conversations like:

“How was your weekend?”

“Great. And yours?”

“Great.”

“Glad to hear it. See you later.”

A few weeks after I ...

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