CHAPTER 10

I-Know-What-You-Are-Thinking Stories

When a union representative meets with a manager to resolve a grievance, both enter the room with preconceptions. They may believe they are entering with open minds, but our minds stand guard over our best interests, whether we ask them to or not. Secret suspicions usually lurk beneath hearty handshakes and wide smiles. Ms. Manager might secretly think the union guy is full of himself, high on temporary power, or a troublemaker milking a conflict for its drama opportunities. Mr. Union may secretly suspect that Ms. Manager is a ball-busting bitch on wheels who has it in for the gal he is representing because of some “woman thing.” Either one of them could break the ice and score points by telling ...

Get Whoever Tells the Best Story Wins, 2nd Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.