Get full access to Who’s Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan and 60K+ other titles, with free 10-day trial of O'Reilly.
There's also live online events, interactive content, certification prep materials, and more.
This space intentionally left blank.
Get Who’s Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan now with the O’Reilly learning platform.
O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.
Get Mark Richards’s Software Architecture Patterns ebook to better understand how to design components—and how they should interact.