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Why Are We Bad at Picking Good Leaders? A Better Way to Evaluate Leadership Potential by Jay Moran, Jeffrey Cohn

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HOW TO FIND EMPATHIC LEADERS

Finding leadership empathy is not easy. As with the other leadership attributes, we use a multipronged approach, relying on different assessment techniques and data points before reaching a conclusion.

The first technique we use is 360-degree feedback. We talk to individuals who know the candidate well: colleagues, former bosses, subordinates, peers. People like to discuss empathy, so it's relatively easy to solicit information about this topic.

The key is to ask questions that touch on a candidate's ability to develop social connections and then to probe any unclear remarks. With this in mind, here are some of the kinds of questions we ask during a 360-degree review:

  • How well does the person listen?
  • How can you ...

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