The moment you are old enough to take the wheel, responsibility lies with you.
–J. K. Rowling
There is an oft-told story of a company CEO who sat in the lobby of his own building and watched as employee after employee passed a crumpled piece of paper on the floor. Eventually, a member of the housekeeping staff swept it up on his regular rounds as he passed by. At a later staff meeting, the CEO told his team of his experience and asked whose job it is to pick up the trash in the lobby. Of course, the answer is: everyone's.
Passing the buck in an organization can take two forms: passive and active. Both can have a devastating effect on your business.
Passive abdication of responsibility ...