This book could not have been written without the cooperation of those individuals who provided me remarkable access to their organizations, participated in interviews, completed surveys, and permitted me to observe them at work. Hundreds of insightful practitioners spent countless hours with me over the past eight years, patiently and conscientiously answering each of my questions. They provided me a rich picture of the reality of organizational decision making—complete with all its challenges and pitfalls. I appreciate their candor and openness. These skilled and experienced practitioners taught me a great deal.

My students deserve a special acknowledgment as well. As they discussed many of the cases in this book, they offered ...

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