3.5. Give Useful Feedback

To stay on course and to continue the evolution of their leadership, CEOs and managers need clear, useful, relevant feedback every day. Obtaining information that meets these criteria is difficult; few CEOs can do it on their own.

As I have pointed out, one of the more surprising realities of being the CEO or top executive is the change in information needs at this level. Rather than lots of detail and specific information, CEOs and senior managers need more evaluative and strategically relevant information. One thing we know is that at this altitude, the information CEOs and top managers get has been sanitized, organized, homogenized, and often made as inoffensive and generalized as possible. Information that could ...

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