10.2. Giving Advice Effectively
Aside from the actual quality of your advice, how you communicate that advice plays a major role in ensuring that the boss can and will listen to it and act on it. The seven approaches suggested here help achieve this goal.
10.2.1. Be Positive
In business conversation, when someone says something with which you disagree, you may be inclined to respond with something like, "You're wrong," "That's incorrect," "You don't know what you're talking about," "It's simply not done that way," or some similar negative comment. You may then go on to explain what is correct or how you really do things, but your listener is still dealing with the insult of your negative language. This makes it almost impossible for him or ...