Why Tech Companies Don’t See Their Biggest Problems Coming
Five blind spots make companies oblivious to the need for crisis management planning — but they can be addressed.
Since Mark Zuckerberg’s recent congressional testimony about Facebook’s unauthorized release of the private data of millions of users, many flaws in the company’s business model have come to light. Crises related to member privacy, misuse of data, and loss of public trust in the company have been emerging in an almost uninterrupted stream.
That’s what can happen when organizations do not make crisis management a central feature of their everyday operations. Tech companies are especially prone to this shortcoming. Five blind spots, in particular, ...
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