Chapter 11. Common Problems and Fixes

As users begin to use your hotspot, you will likely have many connectivity and technical issues pop up. This chapter covers the main problems you might encounter and prioritized steps, for you and the users to perform, that will help fix them.

In addition to referencing this chapter when you have problems, you can use “cheat sheets” for quick access. This is especially convenient because you can post them at your location for the users and other members of the staff.

You can download common problems and fixes cheat sheets at

Unable to See/Connect to the Wi-Fi Hotspot

Sometimes users cannot view your Wi-Fi hotspot in their available wireless network list or cannot ...

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