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Win at Work!: The Everybody Wins Approach to Conflict Resolution

by Diane Katz PhD

June 2010

Intermediate to advanced

254 pages

4h 6m

English

Wiley

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Conflict: Constructive and DestructiveThe Cyclical Nature of Conflict: No Beginning, No EndingDecision Making: The Traditional Masculine ModelWho's the Victor?
1.1. Why People Have Problems Resolving Conflicts1.1.1. Conflict and Culture1.1.1.1. What Unspoken Rules Exist in Your Workplace?1.1.1.2. Which One Is Your Organization?1.2. Where Does Destructive Conflict Come From?1.3. Coworkers Who Instigate Conflict1.3.1. The Pot-Stirrer1.3.2. The Loner1.3.3. The Pleaser1.3.4. The Know-it-all1.3.5. The Chosen One1.3.6. The Wet Blanket1.3.7. The "My Porridge Is Too Hot" Client1.3.8. "I've Got an Excuse for Everything" Worker1.3.9. The Whiner1.4. Bosses Who Cause or Exacerbate Conflict1.4.1. The Well-Meaning Gossip1.4.2. The "My Way or the Highway" Boss1.4.3. The Moody Manager1.4.4. The Boss Who Can't Delegate1.5. Summary
2.1. The Working Circle2.1.1. Question 1: What's the Situation?2.1.2. Question 2: What's Negotiable?2.1.3. Question 3: What's Nonnegotiable?2.1.4. Question 4: What Have I Learned from Previous Experiences?2.1.5. Question 5: How Do I Feel about the Situation?2.1.6. Question 6: What's My Game Plan?2.1.7. Question 7: What Transformations Will the Game Plan Bring?2.1.8. Question 8: Will These Changes Ultimately Be Positive?
3.1. Conflict Management Style Questionnaire3.1.1. Directions3.1.2. Scoring the Conflict Style Questionnaire3.1.2.1. Directions3.1.3. Conflict Management Styles3.1.3.1. Attacking3.1.3.2. Confronting3.1.3.3. Problem Solving3.1.3.4. Compromising3.1.3.5. Withdrawing3.1.4. Consequences of Conflict Management Styles3.1.4.1. Attacking3.1.4.2. Confronting3.1.4.3. Problem Solving3.1.4.4. Compromising3.1.4.5. Withdrawing3.1.5. Variables Regarding Conflict Management Styles3.1.5.1. Attacking3.1.5.2. Confronting3.1.5.3. Problem Solving3.1.5.4. Compromising3.1.5.5. Withdrawing3.1.6. Styles Summary3.2. Applying Conflict Resolution Style to The Working Circle
4.1. Enter The Working Circle4.1.1. Question 1: What's the Situation?4.1.2. Question 2: What's Negotiable?4.1.3. Question 3: What's Nonnegotiable?4.1.4. Question 4: What Have I Learned from Previous Experiences?4.1.5. Question 5: How Do I Feel about the Situation?4.1.6. Question 6: What's My Game Plan?4.1.6.1. The Problem-Solving Approach4.1.7. Question 7: What Transformations Will the Game Plan Bring?4.1.8. Question 8: Will These Changes Ultimately Be Positive?
5.1. Meet Les and Adam5.2. Enter The Working Circle5.2.1.5.2.1.1. Blaming5.2.1.2. Raised Voices5.2.2. Question 1: What's the Situation?5.2.3. Question 2: What's Negotiable?5.2.4. Question 3: What's Nonnegotiable?5.2.5. Question 4: What Have I (They) Learned from Previous Experiences?5.2.6. Question 5: How Do I (We) Feel about the Situation?5.2.7. Question 6: What's My (Our) Game Plan?5.2.8. Question 7: What Transformations Will the Game Plane Bring?5.2.9. Question 8: Will These Changes Ultimately Be Positive?

6.1. Meet Aimee6.2. Enter The Working Circle6.2.1. Question 1: What's the Situation?6.2.2. Question 2: What's Negotiable?6.2.3. Question 3: What's Nonnegotiable?6.2.4. Question 4: What Have I Learned from Previous Experiences?6.2.5. Question 5: How Do I Feel about the Situation?6.2.6. Question 6: What's My Game Plan?6.2.7. Question 7: What Transformations Will the Game Plan Bring?6.2.8. Question 8: Will These Changes Ultimately Be Positive?
7.1. Meet Brian7.2. Enter The Working Circle7.2.1. Question 1: What's the Situation?7.2.2. Question 2: What's Negotiable?7.2.3. Question 3: What's Nonnegotiable?7.2.4. Question 4: What Have I Learned from Previous Experiences?7.2.4.1. Back to Brian7.2.5. Question 5: How Do I Feel about the Situation?7.2.6. Question 6: What's My Game Plan?7.2.7. Question 7: What Transformations Will the Game Plan Bring?7.2.8. Question 8: Will These Changes Ultimately Be Positive?7.2.8.1. The Mediation7.2.9. Question 1. What's the Situation?7.2.10. Question 2. What's Negotiable?7.2.11. Question 3. What's Nonnegotiable?7.2.12. Question 4. What Did I (we) Learn from Previous Experiences?7.2.13. Question 5. How Do I (we) Feel about the Situation?7.2.14. Question 6. What's My (our) Game Plan?7.2.15. Question 7: What Transformations Will the Game Plan Bring?7.2.16. Question 8. Will These Changes Ultimately be Positive?
8.1. Meet Alberto8.2. Enter The Working Circle8.2.1. Question 1: What's the Situation?8.2.2. Question 2: What's Negotiable?8.2.3. Question 3: What's Nonnegotiable?8.2.4. Question 4: What Have I Learned from Previous Experiences?8.2.5. Question 5: How Do I Feel about the Situation?8.2.6. Question 6: What's My Game Plan?8.2.7. Question 7: What Transformations Will the Game Plan Bring?8.2.8. Question 8: Will These Changes Ultimately Be Positive?
9.1. Meet Jocelyn9.2. Enter The Working Circle9.2.1. Question 1: What's the Situation?9.2.2. Question 2: What's Negotiable?9.2.3. Question 3: What's Nonnegotiable?9.2.4. Question 2 Redux: What's Negotiable?9.2.5. Question 4: What Have I Learned from Previous Experiences?9.2.6. Question 5: How Do I Feel about the Situation?9.2.7. Question 6: What's My Game Plan?9.2.8. Question 7: What Transformations Will the Game Plan Bring?9.2.9. Question 8: Will These Changes Ultimately Be Positive?
10.1. Meet Raymond10.2. Enter The Working Circle10.2.1. Question 1: What's the Situation?10.2.2. Question 2: What's Negotiable?10.2.3. Question 3: What's Nonnegotiable?10.2.4. Question 4: What Have I Learned from Previous Experiences?10.2.5. Question 5: How Do I Feel about the Situation?10.2.6. Question 6: What's My Game Plan?10.2.7. Question 7: What Transformations Will the Game Plan Bring?10.2.8. Question 8: Will These Changes Ultimately Be Positive?
11.1. Meet Jeremy11.2. Enter The Working Circle11.2.1. Question 1: What's the Situation?11.2.2. Question 2: What's Negotiable?11.2.3. Question 3: What's Nonnegotiable?11.2.4. Question 4: What Have I Learned from Previous Experiences?11.2.5. Question 5: How Do I Feel about the Situation?11.2.6. Question 6: What's My Game Plan?11.2.7. Question 7: What Transformations Will the Game Plan Bring?11.2.8. Question 8: Will These Changes Ultimately Be Positive?11.3. The Eight Challenges: Summary
12.1. What if Your Work Environment Rewards Win-Lose Behavior?12.2. What Should You Realistically Expect if You Work for a Problem Maker?
In Conclusion
Conflict Resolution Theory and PracticeSocial PsychologyAdult Learning TheoryThe Native American Medicine WheelBuddhismKabbalah

Overview

Proven techniques for resolving workplace conflicts

After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle, a step-by-step process that helps everyone in business resolve conflict in a non-confrontational, creative, collaborative way.

Win at Work! provides you with a no-nonsense guide based on real-life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide

Offers a proven step-by-step process for conflict resolution
Deals with complex business questions about independence, moral values, face-saving, goal-setting, and leadership
Provides easy language for talking through problems and reaching a relatively painless outcome

Putting aside simple band-aid solutions, Win at Work! is your proven resource for the kind of long-term team-building that ultimately makes the difference in business and organizational success.

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

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Fearless Performance Reviews: Coaching Conversations that Turn Every Employee into a Star Player

Publisher Resources

ISBN: 9780470599174

Win at Work!: The Everybody Wins Approach to Conflict Resolution

by Diane Katz PhD

Overview

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

You might also like

Building Team Power: How to Unleash the Collaborative Genius of Teams for Increased Engagement, Productivity, and Results, 2nd Edition

Fearless Performance Reviews: Coaching Conversations that Turn Every Employee into a Star Player

How to Become a Game-Changing Leader

How to Resolve Conflict in Organizations

Publisher Resources

Overview

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,and much more.

You might also like

Building Team Power: How to Unleash the Collaborative Genius of Teams for Increased Engagement, Productivity, and Results, 2nd Edition

Fearless Performance Reviews: Coaching Conversations that Turn Every Employee into a Star Player

How to Become a Game-Changing Leader

How to Resolve Conflict in Organizations

Publisher Resources

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.