Reality Check
Blake was eager to talk with Ashley again. However, she was out of town attending a conference, so he decided to do some independent research. He wanted to assess the company’s current reality as it related to Tom’s second fundamental. He would use the time between his meetings to visit with some of the employees on various teams. First stop: Customer Service.
“Good morning, Suzy,” Blake said.
“To what do we owe this unexpected visit?” Suzy asked.
“I’m just trying to stay in touch,” Blake said with a smile.
“Well, we’re in touch,” she said.
“I know you are. That’s why you were my first stop this morning. How are the numbers this ...
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