Charles and his team immediately began selecting the assessment instrument they would use to take the pulse of the workforce. If he was honest with himself, he knew he should have done this sooner. As a seasoned HR leader, he knew engagement had been all the rage for more than a decade. However, his default had been to focus on what he believed to be most important—selection, compensation, and benefits. Admittedly, the softer factors impacting the emotional commitment of employees he had largely left to chance.

“Good morning!” Charles said to his leadership team, who were assembled for their regularly scheduled meeting. Peggy, Kim, ...

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