Chapter 2

Troubleshooting and Getting Help

In This Chapter

arrow Stepping through Contact Support

arrow Using the Windows troubleshooting tools

arrow Checking your system’s stability

arrow Snapping your problems

arrow Getting help from other folks without losing the farm

arrow Getting help on the web — effectively

Your PC ran into a problem that it couldn’t handle, and now it needs to restart. You can search for the error online, but the error message goes by so fast that you can’t possibly read it.

askwoodycom Wish I had a nickel for every time I’ve seen that “blue screen” message. People write to me all the time and ask what caused the message, or one like it, to appear on their computers. My answer? Could be anything. Hey, don’t feel too bad: Windows couldn’t figure it out either, and Microsoft spent hundreds of millions of dollars ...

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