Chapter 2

Troubleshooting and Getting Help

IN THIS CHAPTER

check Using the Windows troubleshooting tools

check Checking your system’s stability

check Snapping your problems

check Getting help without losing the farm

check Getting help on the web — effectively

Your PC ran into a problem that it couldn’t handle, and now it needs to restart. You can search for the error online, but the error message goes by so fast that you can’t possibly read it.

askwoody Wish I had a nickel for every time I’ve seen that “blue screen” message. People write to me all the time and ask what caused the message, or one like it, to appear on their computers. My answer? Could be anything. Hey, don’t feel too bad: Windows couldn’t figure it out either, and Microsoft spent hundreds of millions of dollars trying to avoid it.

Think of this chapter as help on Help. When you need help, start here.

Windows arrives festooned with automated tools to help ...

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