Remote Assistance lets you turn control of your computer over to a trusted expert for advice, troubleshooting, or general support. Remote Desktop allows you to control a remote computer from whatever computer you happen to be using. This chapter covers both of these topics.
Using Remote Assistance
Remote Assistance is a way to give control of your computer to a trusted expert. A trusted expert is any computer expert you trust not to damage your computer or steal any personal information. It may be someone from Desktop Support at your place of business. It may be a friend or relative who happens to be a computer expert. Whoever it is, you have to find that person yourself. Remote Assistance provides you with only the ability to let a trusted expert operate your computer from afar — it doesn't provide the trusted expert.