One of the biggest challenges in either providing or receiving IT Support is that of distance. Long gone are the days when 90% or more of all PCs sold were hulking-great desktops. Now, desktops are still prevalent in offices where workers are static, and for PC gamers at home, but for everybody else the move to laptops and tablets is well established.
One of the challenges with mobile PCs , however, is that you can pretty much guarantee they’ll be away from the home or office when they need support. Something will go wrong on the train, or in the airport lounge, or at a remote or ...
