Windows 10 Troubleshooting: Learn to Troubleshoot and Repair Windows 10 Problems Like the Pros Do

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2022

M. HalseyWindows 10 Troubleshootinghttps://doi.org/10.1007/978-1-4842-7471-2_12

12. Remote Help and Support

Mike Halsey¹  

(1)

Sheffield, South Yorkshire, UK

 

One of the biggest challenges in either providing or receiving IT support is that of distance. Long gone are the days when 90% or more of all PCs sold were hulking-great desktops. Now, desktops are still prevalent in offices where workers are static, and for PC gamers at home, but for everybody else the move to laptops and tablets is well established.

The pandemic of 2020 changed things further still, with huge percentages of the workforce staying at home, and a great many reluctant to return to the office ...