One of the biggest challenges in either providing or receiving IT support is that of distance. Long gone are the days when 90% or more of all PCs sold were hulking-great desktops. Now, desktops are still prevalent in offices where workers are static, and for PC gamers at home, but for everybody else the move to laptops and tablets is well established.
The pandemic of 2020 changed things further still, with huge percentages of the workforce staying at home, and a great many reluctant to return to the office ...
