6.4. Identifying and Resolving Software Failure Issues

It would be nice if every time you installed an application it worked perfectly. Then again, if that happened, there'd be less of a need for desktop administrators to troubleshoot and repair the failures.

Here are some of the actions you can take and tools you have available to help troubleshoot problems:

  • Checking and repairing installations

  • Checking the logs

  • Problem Steps Recorder

  • Checking the application in Safe Mode

6.4.1. Checking and Repairing Installations

If an application isn't working as expected, you can use some of the tools in the Programs area of Control Panel to check them. Using these tools, you can verify that an application is installed, often verify the version, and sometimes ...

Get Windows® 7 Desktop Support and Administration: Real World Skills for MCITP Certification and Beyond now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial