Chapter 2: Troubleshooting and Getting Help

In This Chapter

arrow.png Using the Windows troubleshooting tools

arrow.png Checking your system’s stability

arrow.png Working with Windows Help and Support

arrow.png Snapping your problems

arrow.png Getting help from other folks without losing the farm

arrow.png Getting help on the web — effectively

Your PC ran into a problem that it couldn’t handle, and now it needs to restart. You can search for the error online: There’s an error message that goes by so fast, you can’t possibly read it.

askwoodycom_vista.eps Wish I had a nickel for every time I’ve seen that “blue screen” message. People write to me all the time and ask what caused the message, or one like it, to appear on their computers. My answer? Could be anything. Hey, don’t feel too bad: Windows couldn’t figure it out, either, and Microsoft spent hundreds of millions ...

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