Requesting Remote Assistance

To invite a friend or colleague to work with you on your computer, you both must have a working Internet connection. First, contact your friend and confirm that she is ready to work with you.

Then, follow these steps:

1. If the other person is using Windows 8 or 7, skip to step 2.

If the other person is using Windows Vista, use the instructions in the previous section to check the box labeled Create Invitations That Can Only Be Used from Computers Running Windows Vista or Later.

If your friend is using Windows XP, use the instructions in the previous section to uncheck the box labeled Create Invitations That Can Only Be Used from Computers Running Windows Vista or Later. However, if you are using an Internet Connection ...

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