IN THIS CHAPTER
Getting Remote Assistance
Using a Remote Desktop Connection
Remote Assistance lets you turn control of your computer over to a trusted expert for advice, troubleshooting, or general support. Remote Desktop allows you to control a remote computer from whatever computer you happen to be using. Both of these topics are covered in this chapter.
Remote Assistance is a way to give control of your computer to a trusted expert. A trusted expert is any computer expert you know well enough to trust not to damage your computer or steal any personal information. It might be someone from Desktop Support at your place of business. It may be a friend or relative who just happens to be a computer expert. Whoever it is, you have to find that person yourself. Remote Assistance provides you only the ability to let a trusted expert operate your computer from afar — it doesn't provide the trusted expert.