You may think you know what stress is: deadlines, breakups, downsizing. But nothing approaches the frustration of an expert trying to help a PC beginner over the phone—for both parties.
The expert is flying blind, using Windows terminology that the beginner doesn’t know. Meanwhile, the beginner doesn’t know what to look for and describe on the phone. Every little step takes 20 times longer than it would if the expert were simply seated in front of the machine. Both parties are likely to age 10 years in an hour.
Fortunately, that era is at an end. Windows’ Remote Assistance feature lets somebody having computer trouble extend an invitation to an expert, via the Internet. The expert can actually see the screen of the flaky computer and can even take control of it by remotely operating the mouse and keyboard. The guru can make even the most technical tweaks—running utility software, installing new programs, adjusting hardware drivers, even editing the Registry (Appendix B)—by long-distance remote control. Remote Assistance really is the next best thing to being there.
Of course, these days, most people react to the notion of Remote Assistance with stark terror. What’s to stop some troubled teenager from tapping into your PC in the middle of the night, rummaging through your files, and reading your innermost thoughts?
Plenty. First of all, you, the help-seeker, must begin the process by sending a specific electronic invitation to the expert. ...