Remote Desktop for Remote User Support
Remote Desktop can be used to provide application support for end users within a Remote Desktop session. When users are running in a Remote Desktop session, an administrator can configure remote control or shadowing functionality to view or completely interact with a user’s session. This feature can be used to train users, provide application support, or create configuration changes, such as installing a printer or connecting to a network file share. This capability can greatly reduce the number of administrators needed during the regular workday because multiple users can be assisted from one location.
Note
To comply with many organizations’ security and privacy policies, RDS provides an option for the ...
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