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Maintaining Your System Configuration

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Write debugging information

Choose the type of debugging information to write to a dump file if a fatal

error occurs. You can then use the dump file to diagnose system failures.

Dump file

Sets the location for the dump file. The default dump locations are

%SystemRoot%\Minidump for small memory dumps and %SystemRoot%\

MEMORY.DMP for all other memory dumps.

Overwrite any existing file

Ensures that any existing dump files are overwritten if a new STOP error

occurs.

8. Click OK to save your settings.

Configuring Remote Access

The Remote tab in the System Properties dialog box controls Remote Assistance invi-

tations and Remote Desktop connections. With Remote Assistance, you can send

invitations to support technicians, enabling them to service your computer remotely.

Figure 20-8. Configuring startup and recovery options

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Chapter 20: Handling Routine Maintenance and Troubleshooting

With Remote Desktop, you can connect remotely to another person’s computer and

access its resources.

Remote Assistance

When you have a problem with your computer, you can use Remote Assistance to

ask an expert for help. At the office, this is an easy way to allow a support technician

either to guide you through a configuration task or to solve a problem for you. At

home, if you have a home network, you can use this feature to ask a trusted person

to do the same. You should rarely, if ever, however, ask others to help you when they

are connecting over the Internet.

Remote Assistance is not enabled by default. You can configure Remote Assistance

by following these steps:

1. In the Control Panel, click System and Maintenance and then click System.

2. On the System page, click Remote Settings in the left pane. This opens the Sys-

tem Properties dialog box to the Remote tab, as shown in Figure 20-9.

Figure 20-9. Viewing remote access options

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3. To disable Remote Assistance, clear the “Allow Remote Assistance connections

to this computer” checkbox, and then click OK. Skip the remaining steps.

4. To enable Remote Assistance, check the “Allow Remote Assistance connections

to this computer” checkbox.

5. Click Advanced. This displays the Remote Assistance Settings dialog box shown

in Figure 20-10.

6. To allow assistants to view and control the computer, select the “Allow this

computer to be controlled remotely” checkbox. To provide view-only access to

the computer, clear this checkbox.

7. By default, Remote Assistance invitations are valid for six hours and then expire.

The helper must initiate a Remote Assistance session within this time limit. As

necessary, use the Invitations options to set a different time limit.

8. Because Windows Vista offers improved security and enhanced management,

you might want to create invitations that only computers running Windows

Vista or later can answer. If so, select the related checkbox.

9. Click OK to save your settings. See Chapter 21 for details on getting help.

Remote Desktop access

Remote Desktop is a feature you can use to connect to your home computer when

you are at work or to your work computer when you are at home. Unlike Remote

Assistance, this feature is not designed to allow someone to use a computer locally

while the computer is being access remotely. If someone is currently logged on to the

Figure 20-10. Configuring Remote Assistance options