Windows Vista Security: Praxisorientierte Sicherheit für Profis

Recovering After a Crash or Other Problem

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Resolving Restart or Shutdown Issues

The normal way to shut down or restart Windows Vista is to click Start, click the

Options button to the right of the power and lock buttons, and then click Restart or

Shut Down as appropriate. There are times, however, when Windows Vista won’t

shut down or restart normally and you must resolve the problem that is preventing

the operating system from shutting down or restarting. To resolve shutdown or startup

problems, follow these steps:

1. Press Ctrl-Alt-Delete to display the Windows screen and then click Start Task

Manager. If your computer doesn’t respond and you’ve waited a sufficient

amount of time for it to recover by itself or complete any pending tasks, press

and hold the computer’s power button to force a shutdown.

2. In Task Manager, click the Application tab. Look for an application that is not

responding. If all programs appear to be running normally, skip to step 5.

3. Click the application that is not responding, and then click End Task.

4. If the application fails to respond to the request, you’ll see a prompt that allows

you to end the application immediately or cancel the end-task request. Click End

Now.

5. Try shutting down or restarting the computer. Press Ctrl-Alt-Delete, click the

Options button to the right of the power and lock buttons, and then click

Restart or Shut Down as appropriate.

6. If the preceding steps don’t work, perform a hard shutdown by pressing and

holding the computer’s power button or by unplugging the computer.

If you force the computer to shut down, Check Disk will probably run

the next time you start the computer. This allows the computer to

check for errors and problems that might have been caused by the

hard shutdown. If Check Disk doesn’t run automatically, you should

run it manually.

Recovering from a Failed Resume

When your computer enters sleep mode or hibernates, Windows Vista creates a snap-

shot of the current state of the computer. With sleep mode, this snapshot is created in

memory and then read from memory when you wake the computer. With hibernate

mode, this snapshot is written to disk and then read from disk when you wake the com-

puter. Windows Resume Loader handles both the sleep and the hibernate operations.

Your computer may have a problem with resume for a variety of reasons, including

errors in the snapshot, physical errors in memory, and physical disk errors. If there is

a problem resuming after waking the computer, Windows Resume Loader will

prompt you with a warning message similar to the following: