Recovering After a Crash or Other Problem
Resolving Restart or Shutdown Issues
The normal way to shut down or restart Windows Vista is to click Start, click the
Options button to the right of the power and lock buttons, and then click Restart or
Shut Down as appropriate. There are times, however, when Windows Vista won’t
shut down or restart normally and you must resolve the problem that is preventing
the operating system from shutting down or restarting. To resolve shutdown or startup
problems, follow these steps:
1. Press Ctrl-Alt-Delete to display the Windows screen and then click Start Task
Manager. If your computer doesn’t respond and you’ve waited a sufficient
amount of time for it to recover by itself or complete any pending tasks, press
and hold the computer’s power button to force a shutdown.
2. In Task Manager, click the Application tab. Look for an application that is not
responding. If all programs appear to be running normally, skip to step 5.
3. Click the application that is not responding, and then click End Task.
4. If the application fails to respond to the request, you’ll see a prompt that allows
you to end the application immediately or cancel the end-task request. Click End
5. Try shutting down or restarting the computer. Press Ctrl-Alt-Delete, click the
Options button to the right of the power and lock buttons, and then click
Restart or Shut Down as appropriate.
6. If the preceding steps don’t work, perform a hard shutdown by pressing and
holding the computer’s power button or by unplugging the computer.
If you force the computer to shut down, Check Disk will probably run
the next time you start the computer. This allows the computer to
check for errors and problems that might have been caused by the
hard shutdown. If Check Disk doesn’t run automatically, you should
run it manually.
Recovering from a Failed Resume
When your computer enters sleep mode or hibernates, Windows Vista creates a snap-
shot of the current state of the computer. With sleep mode, this snapshot is created in
memory and then read from memory when you wake the computer. With hibernate
mode, this snapshot is written to disk and then read from disk when you wake the com-
puter. Windows Resume Loader handles both the sleep and the hibernate operations.
Your computer may have a problem with resume for a variety of reasons, including
errors in the snapshot, physical errors in memory, and physical disk errors. If there is
a problem resuming after waking the computer, Windows Resume Loader will
prompt you with a warning message similar to the following:

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