Recovering After a Crash or Other Problem
|
757
Corrupted system files aren’t the only types of problems that can prevent proper star-
tup of the operating system. Many other types of problems can occur, but most of
these problems occur because something on the system has changed. Often you can
resolve startup issues using safe mode to recover or troubleshoot system problems.
When you are finished using safe mode, be sure to restart the computer using a nor-
mal startup. You will then be able to use the computer as you normally would.
You can restart a system in safe mode by completing the following steps:
1. If the computer is running but has started with errors, click Start, then click the
Options button to the right of the power and lock buttons, and click Shut
Down.
2. Start the computer. During startup, press F8 to access the Advanced Options
screen.
3. Use the arrow keys to select the safe mode you want to use and then press Enter.
The safe mode option you use depends on the type of problem you’re experienc-
ing. In most cases, you’ll want to use one of the following options:
Safe Mode
Windows loads only basic files, services, and drivers during the initializa-
tion sequence. The drivers loaded include the mouse, monitor, keyboard,
mass storage, and base video. No networking services or drivers are started.
Safe Mode with Networking
Windows loads only basic files, services, and drivers during the initializa-
tion sequence. The drivers loaded include the mouse, monitor, keyboard,
mass storage, and base video. After the initialization sequence, Windows
loads the networking components.
Safe Mode with Command Prompt
Windows loads basic files, services, and drivers, and then starts a command
prompt instead of the Windows Vista graphical interface. No networking
services or related drivers are started.
Last Known Good Configuration
Windows starts the computer in Safe Mode using registry information that
Windows Vista saved at the last shutdown. Only the
HKEY_CURRENT_CONFIG
(HKCC) hive is loaded. This registry hive stores information about the hardware
configuration with which you previously and successfully started the computer.
4. If a problem doesn’t reappear when you start in Safe Mode, you can eliminate
the default settings and basic device drivers as possible causes. If a newly added
device or updated driver is causing problems, you can use Safe Mode to remove
the device or reverse the update.
5. If you are still having a problem starting the computer normally and you suspect
that problems with hardware, software, or settings are to blame, remain in Safe
Mode and then try using System Restore to undo previous changes.