Chapter 21: Getting Help and Handling Advanced Support Issues
Windows Resume Loader
The last attempt to restart the system from its previous location failed. Attempt to
restart again?
Continue with system restart
Delete restoration data and proceed to system boot.
This prompt gives you two options for resuming:
Continue with system restart.
Delete restoration data and proceed to system boot.
If you select “Continue with system restart,” Windows Resume Loader will attempt
to reload the system state again. If you select “Delete restoration data and proceed to
system boot,” Windows Resume Loader will delete the saved state of the computer
and restart the computer. Although a full restart will typically resolve any problem,
you’ll lose any work you hadn’t saved before the computer entered sleep or hiber-
nate mode.
Repairing a Computer to Enable Startup
Windows Vista includes the Startup Repair tool (StR) to automatically detect cor-
rupted system files during startup and guide you through automated or manual
recovery. Once started, StR attempts to determine the cause of the startup failure by
analyzing startup logs and error reports, then attempts to fix the problem automati-
cally. If StR is unable to resolve the problem, it restores the system to the last known
working state and then provides diagnostics information and support options for fur-
ther troubleshooting.
You can run StR from the Windows Vista installation disk by following these steps:
1. Insert the Windows Vista installation disc and then restart the computer. When
prompted, press a key to boot from the installation disc. Setup will then load the
operating system from the disc.
2. When prompted, choose your language settings and then click Next. On the
installation screen, do not click Install Now. Instead, click the Repair Your Com-
puter link in the lower-left corner of the screen.
3. In the System Recovery Options dialog box, select the operating system to repair
and then click Next.
4. In the System Recovery Options dialog box, choose Startup Repair. Startup
Repair will then check for and fix any startup problems. Follow the prompts to
recover the system.
Recovering After a Crash or Other Problem
Corrupted system files aren’t the only types of problems that can prevent proper star-
tup of the operating system. Many other types of problems can occur, but most of
these problems occur because something on the system has changed. Often you can
resolve startup issues using safe mode to recover or troubleshoot system problems.
When you are finished using safe mode, be sure to restart the computer using a nor-
mal startup. You will then be able to use the computer as you normally would.
You can restart a system in safe mode by completing the following steps:
1. If the computer is running but has started with errors, click Start, then click the
Options button to the right of the power and lock buttons, and click Shut
2. Start the computer. During startup, press F8 to access the Advanced Options
3. Use the arrow keys to select the safe mode you want to use and then press Enter.
The safe mode option you use depends on the type of problem you’re experienc-
ing. In most cases, you’ll want to use one of the following options:
Safe Mode
Windows loads only basic files, services, and drivers during the initializa-
tion sequence. The drivers loaded include the mouse, monitor, keyboard,
mass storage, and base video. No networking services or drivers are started.
Safe Mode with Networking
Windows loads only basic files, services, and drivers during the initializa-
tion sequence. The drivers loaded include the mouse, monitor, keyboard,
mass storage, and base video. After the initialization sequence, Windows
loads the networking components.
Safe Mode with Command Prompt
Windows loads basic files, services, and drivers, and then starts a command
prompt instead of the Windows Vista graphical interface. No networking
services or related drivers are started.
Last Known Good Configuration
Windows starts the computer in Safe Mode using registry information that
Windows Vista saved at the last shutdown. Only the
(HKCC) hive is loaded. This registry hive stores information about the hardware
configuration with which you previously and successfully started the computer.
4. If a problem doesn’t reappear when you start in Safe Mode, you can eliminate
the default settings and basic device drivers as possible causes. If a newly added
device or updated driver is causing problems, you can use Safe Mode to remove
the device or reverse the update.
5. If you are still having a problem starting the computer normally and you suspect
that problems with hardware, software, or settings are to blame, remain in Safe
Mode and then try using System Restore to undo previous changes.

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