Windows Vista’s many Automated Help And Support enhancements fundamentally change how the operating system works and how you support it. As an administrator, it is important to understand how this help architecture works. Beyond the operating system components that provide the low-level functionality, and over which you have little or no control, the Help And Support architecture includes the following:
Support services that provide top-level functionality
Support policies that control how diagnostics and problem resolution work
These features are introduced in the sections that follow.
To support automated diagnostics and problem resolutions, Windows Vista provides separate components ...