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Windows Vista™ Administrator's Pocket Consultant by William R. Stanek

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Working with the Automated Help System

Windows Vista’s many Automated Help And Support enhancements fundamentally change how the operating system works and how you support it. As an administrator, it is important to understand how this help architecture works. Beyond the operating system components that provide the low-level functionality, and over which you have little or no control, the Help And Support architecture includes the following:

  • Support services that provide top-level functionality

  • Support policies that control how diagnostics and problem resolution work

These features are introduced in the sections that follow.

Introducing Support Services

To support automated diagnostics and problem resolutions, Windows Vista provides separate components ...

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