Influencing the Physical World with a Word
The art of acceptance is the art of making someone who has just done you a small favor wish that he might have done you a greater one.
—Martin Luther King
In this chapter you’ll learn:
• The number one thing that human beings desire
• Nonverbal influence in a word
• Body language that makes people stars
• A winning handshake
• Bad language that loses friends and alienates people
In business, the way we interpret patterns is sometimes the key to keeping our cool: the stock portfolio manager has (hopefully) seen some very consistent patterns of stability and growth in the market, whereas the client may see only relative chaos and inconsistency. So the manager sends out messages ...