December 2021
Intermediate to advanced
288 pages
7h 14m
English
Content preview from Winning on Purpose
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 3
Love Your Customers
The Quintessence of Customer Capitalism
Toward the end of my cancer treatments, I noticed an American Express sign posted at the cashier’s station near the hospital discharge desk. The sign read: “We love our customers.”
Love? Really? Is that how a business should feel about its customers?
My initial reaction was that some advertising copywriter had gone a little loopy. But upon deeper consideration, I have come to believe, yes, this is exactly the way a business should feel about its customers. Even the most hard-nosed businesses—those in the most ferociously competitive low-margin industries—need to love their customers, because in this age of customer capitalism, love offers the most resilient winning strategy. ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.