CHAPTER 6

How to Make Business Decisions Your People Get Behind

“I am heartened to find so much wit in you, that you’d give thought to consequences and choose your way with reason, not passion only.”

–DEBORAH LIGHTFOOT, THE WYSARD

Next we turn to the important topic of decision making. Winning Well managers are clear on how the decision will be made and who is involved, erring on the side of inclusion whenever possible.

• • •

“This is so stupid—you asked for my opinion and then ignored it. I don’t know why I even bother! From now on, I’m just going to shut my mouth and do my work.”

We’ve both heard these words and so has nearly every manager we’ve ever worked with. You may even have been the one to say them. This kind of frustration and anger ...

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