How to Hold Your People Accountable Without Losing Your Soul

“Human kindness has never weakened the stamina or softened the fiber of a free people. A nation does not have to be cruel to be tough.”


Have you ever found yourself reluctant to hold an employee accountable because you were worried he’d leave? Or let a performance issue fester for fear of not being liked? In this chapter we address the challenging process of holding people accountable without coming across as a jerk.

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David found himself in the middle of this dilemma when he opened a crinkly onionskin paper one of his volunteers had just handed him. He led a group of volunteers who contributed their time to work with disadvantaged children. One ...

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