CHAPTER 7

How to Hold Your People Accountable Without Losing Your Soul

“Human kindness has never weakened the stamina or softened the fiber of a free people. A nation does not have to be cruel to be tough.”

–FRANKLIN D. ROOSEVELT

Have you ever found yourself reluctant to hold an employee accountable because you were worried he’d leave? Or let a performance issue fester for fear of not being liked? In this chapter we address the challenging process of holding people accountable without coming across as a jerk.

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David found himself in the middle of this dilemma when he opened a crinkly onionskin paper one of his volunteers had just handed him. He led a group of volunteers who contributed their time to work with disadvantaged children. One ...

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