CHAPTER 16

Get the Feedback You Need and the Influence You Crave

“I remind myself every morning: Nothing I say this day will teach me anything. So if I’m going to learn, I must do it by listening.”

–LARRY KING

Sometimes your employees will make it difficult for them to be heard. Ironically, when they most need to talk, they’ll push you away with behaviors that will make your hair curl. If you can take the high road, meet them where they are, and run along beside them, you may be surprised how much you can hear. You’ll gain a reputation for Winning Well, versus that of a soulless User, Gamer, or Pleaser.

• • •

Karin was arguably the most disengaged and lazy sorority pledge at Wake Forest University. She had rushed because she was warned that ...

Get Winning Well now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.