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Winning with Past Performance by W. Earl Wells, Jim Hiles

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Chapter 6

DISPUTES AND PROTESTS

The time may come when a firm is compelled to challenge a past performance rating or protest a decision regarding a past performance issue. As a whole, the appeals process has very specific steps and expectations for the parties involved. A well-documented appeals process is the best way to ensure that all parties’ best interests are met and that an appropriate dispute resolution is reached. A firm can go about starting the dispute or protest process in various ways, present it to various venues, and obtain various outcomes based on the chosen venue. We focus on the most common scenarios.

Understanding how the ...

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