Winning with Software: An Executive Strategy

9Next Steps

You are the only person who can transform your organization’s culture. Although many people must be involved, you must set the direction and motivate the managers and engineers. Then, once the required changes are initiated, you must ensure that these changes are maintained and that your people use the new methods in their work. This chapter reviews the seven steps required to implement the methods described in this book.

The Seven Transformation Steps

If you take these seven steps, you will change the culture and improve the performance of your software operations. If you skip even one step, the transformation process will be delayed and may not even be successful.

Step One: Establish a Quality Policy

Tell your people that quality ...